The cost of bad documentation

"Microsoft estimates the total cost of a single call answered by a help desk technician to be more than $20 per call — regardless of whether the technician can provide an answer." Saving Time, Money, and Expertise with a Self-help Support System, Saul Candib. Microsoft TechNet, May 1997, Volume 5, Issue 5.

No documentation, or bad documentation, costs you money. Calculate these costs to your organization.

Service desk costs

The cost of lost sales

Other costs

See also

The costs of poor communication (

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